At Scholarly Tutors, we are committed to delivering high-quality academic support, writing, and tutoring services that meet or exceed your expectations. Our refund policy ensures fairness and transparency in every transaction while maintaining the integrity of our writers’ and tutors’ time and intellectual work.
Non-Delivery of Work: If the completed work is not delivered within the agreed timeline, and no extension has been formally requested by the consultant or approved by the client in writing, the client will be entitled to a 100% refund of the amount paid.
Non-delivery includes, but is not limited to:
- Failure to submit the final work by the agreed deadline.
- Providing incomplete work that does not meet the minimum agreed scope or deliverables.
- Situations where excessive delays render the work no longer usable for its intended purpose (e.g., academic deadlines have passed).
In such cases, the client must notify the company within 7 calendar days from the missed deadline to initiate the refund process. The company will verify the non-delivery claim and process an eligible refund within a reasonable timeframe.
This refund clause does not apply where delays are caused by:
- The client’s failure to provide required information, materials, or feedback on time.
- Unforeseen circumstances communicated promptly and supported with evidence, where a mutually agreed revised deadline has been set.
Duplicate Payment: If a client is accidentally charged more than once for the same service due to a technical, system, or payment gateway error, the client will be entitled to a full refund of the duplicate transaction amount upon verification.
Duplicate payments may result from, but are not limited to:
- System glitches or processing errors on the payment platform.
- Accidental repeated transactions initiated by the client.
- Banking or mobile money delays causing the client to retry payment believing the first attempt failed.
To initiate the refund process, the client must provide proof of duplicate payment, such as a transaction statement, bank confirmation, or payment receipt. Upon receipt of the request, the company will verify the transaction(s) through its accounting and payment records.
Once verified, the duplicate amount will be refunded through the same mode of payment originally used, unless the client requests a different method in writing and it is mutually agreed upon. Refunds for duplicate payments will be processed within a reasonable timeframe, provided that the initial and duplicate payments have been confirmed as successful and received by the company.
This clause applies strictly to excess or unintended payments and does not cover voluntary additional payments, top-ups, or separate transactions made for different services.
Poor Quality or Non-Compliance: If the work delivered does not meet the agreed academic standards, written instructions, or quality expectations outlined at the time of placing the order, the client may qualify for a partial or full refund, subject to an internal quality evaluation.
Instances of poor quality or non-compliance may include, but are not limited to:
- Failure to follow the approved topic, research question, or client’s detailed instructions.
- Limited or weak research, use of inappropriate sources, or insufficient depth of analysis.
- Incorrect application of methodology, data interpretation errors, or lack of scholarly justification.
- Major issues in organization, coherence, originality, formatting, or referencing style (e.g., APA, Harvard).
To initiate a quality-related complaint, the client must provide specific feedback and evidence within 5 calendar days of receiving the completed work. The company will then conduct an internal assessment to verify whether the concerns are valid and determine the degree of non-compliance.
Refund Eligibility Based on Review Outcome:
- A partial refund (30%–70%) may be granted where the work shows partial adherence to instructions, meaning some components meet the agreed standards, but significant corrective action is required to make the work acceptable.
- A full refund (100%) may only be approved if the internal review confirms that the work completely fails to meet the agreed requirements and reasonable revision attempts cannot correct the deficiencies or ensure compliance.
Cancellation Prior to Assignment: Clients may request to cancel an order; however, the refund amount depends on the stage of progress at the time of cancellation. The following conditions apply:
If the client cancels the order before a writer, consultant, or tutor has been assigned, the client is eligible for a 100% full refund.
This applies when:
- No expert has been allocated to the project.
- No planning, preparation, or resource utilization has taken place.
- No administrative or operational expenses have been incurred by the company.
If the cancellation occurs after an expert has been assigned but before actual work has started, a 50% refund will apply.
The 50% deduction covers:
- Expert allocation and scheduling.
- Administrative time and resource planning.
- Opportunity cost of reserving an expert for the client’s order.